We provide an excellent local delivery service through our own in-house drivers and vans. We have been running this service since 2000 and it has been very popular. Our drivers are friendly and helpful, nothing is too much trouble for them! If you have any requests regarding your delivery, please let us know before you place your order. For the delivery schedule see the below table, use the search bar to find your area quickly. Please note, we DO NOT do same day deliveries. All orders must be placed no later than 12.00pm the day before your scheduled delivery day.
|Bigswier||LAST Tuesday of each month|
|Botany Bay||LAST Tuesday of the month|
|Catbrook||LAST Tuesday of the month|
|Llandogo||LAST Tuesday of the month|
|Tintern||LAST Tuesday of the month|
|Whitebrook||LAST Tuesday of the month|
|Whitelye||LAST Tuesday of the month|
We are now taking local delivery orders through our online system. Go through the process as normal, when you enter your address you will then be able to select "Local Delivery" as your shipping method. This service is only £1.99 and will be delivered by one of our friendly local delivery drivers on the allotted day for your area. All local deliveries must be a minimum order value of £20.00 (not including the delivery charge).
Available postcodes for 'local' orders :
- GL19 3*
- GL2 8*
We also offer national delivery on a number of products that can be purchased directly from our site. Postage costs are calculated at the checkout and are based on the weight/size of your order. We try our best to keep the delivery and packaging costs down, all while trying to offer a great service. One of the things we do to help keep the costs down is use re-cycled boxes. So if your order turns up in Royal Canin, Arden Grange or other brand box, please don't worry.
Where can you deliver?
We offer our national delivery service to the Great British Mainland, although unfortunately we do not deliver to :
- Scottish Highlands and Islands
- Channel Islands
- Isle Of Man
- Isle Of Wight
- Scilly Isles
- Northern Ireland
How much is delivery?
We use handpicked couriers to ensure your order is delivered to the standards we expect. Although unfortunately, this does not come cheap, the cost for this is £6.99 per 28kg which is 2 big bags of most dog foods, or this could be one bag of dog food and one bag of cat food or wild bird food.
When should I expect my delivery?
We aim to get orders to you in 2 - 3 working days. If you have not received your order within 5 working days please contact us. Please note the office is closed on Saturdays and bank holidays so orders will be picked up on the next working day. (Example) If you place an order on a monday, your order will be booked in for collection by the courier on the Tuesday and delivered to you on the Wednesday using their 24hr express service. Sometimes we may already have a collection booked for the monday which means you could sometimes get next working day delivery, but we always recommend placing your order a week before you run out, especially around any bank holidays.
PLEASE NOTE - Any orders cancelled or returned through no fault of our own (change of mind, order error or change of circumstances etc.) may incur a 5% fee to cover payment transactions and administration costs. The customer is to arrange the return and the refund will be processed once the product has been delivered back to us in the same condition it left. Any damages or discrepencies must be reported to us as soon as possible.